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Shipping & Delivery
Shipping is free on all orders. Items in your order may have different shipping availability.
Free two-day shipping
Available on most in-stock items.
Caiseed uses the best carriers in the business to make sure your order gets to you on time. Please note that we do not deliver to P.O. box addresses.
Guaranteed shipping services
In some areas, you can also choose faster delivery options for an additional fee.
Courier Delivery from an Caiseed Store → Delivers on the same day, within two hours (available during business hours on select items, to certain zip codes)
Guaranteed Next-Day Shipping → Delivers in one business day
Delivery times vary according to your selected delivery address, availability of your items, and the time of day you place your order. A signature may be required for delivery.
Ships Time
The Ships time is an estimate of when the item will leave our warehouse. For example, if an item displays “Ships: 1 business day,” the item will leave our warehouse one business day after you place your order. While Caiseed works hard to ship every order as quickly as possible, items that are personalized, custom-configured, or more popular may have longer shipping times.
Occasionally, we will confirm shipping and delivery times, then learn we are unable to fulfill the order due to low product availability. In these rare cases, we will notify you by email of the new shipping and delivery times.
Shipping cost
The cost for shipping is calculated and displayed on the Checkout page before you complete your order. Courier Delivery from an Caiseed Store cost includes tip.
You can find delivery costs at checkout, in the Order Confirmation email.
Puerto Rico
Average transit time is 2–5 days.
Carriers deliver to Culebra and Vieques twice per week.
Overnight shipping is available to some zip codes for an additional cost.
Caiseed Pickup
You'll receive a notification email when your item is available to pick up. Please wait for this email before coming to the store.
If you would like someone else to pick up your items, select Someone else will pick up these items. To pick up your items in an Caiseed Store, you will need to bring the order number and a valid government-issued photo ID. If you have designated an alternative pickup contact, they will need to bring the order number and a valid government-issued photo ID.
What's Next?
Once your order is placed, we send information about your order by email. The email you receive depends on whether you chose to have the items delivered or picked up. If you have multiple items on your order, you may receive additional emails for each item.
Order Acknowledgement
The order acknowledgement email provides a summary of the items in your order. If you chose to have an item delivered, the order acknowledgement will display the delivery address and a delivery date. You can click the date to view your order details. For pickup items in your order, the email will display your selected Caiseed Store location. If you have designated someone else to pick up the item for you, the email will also display your pickup contact.
Shipment Notification
If you chose to have an item delivered, we'll send a shipment notification email when the item leaves our warehouse. This email includes the carrier name, tracking number, and a delivery date. You can click the tracking number to track your package using Caiseed's online Order Status or enter the tracking number on the carrier's website.
Pickup Notification
Once your items are available at the Caiseed Store, we'll send a pickup notification email.
Pickup Reminder
We'll send a reminder email if your item is still waiting to be picked up.
Carrier Delivery Options
Caiseed chooses which carrier will deliver your shipment, and some of our shipments require a signature. Your Shipment Notification email will tell you whether a signature is required. The carrier may also require a signature at their discretion. The carrier may make subsequent delivery attempts before returning the shipment to Caiseed. Once your order has prepared for shipment or has shipped, we are unable to change the shipping address.
If you are unavailable to provide a signature, Caiseed offers an easy option for you to receive your package.
Pick up package at carrier's local facility
After the first delivery attempt, you can request to pick up your package at our carrier's local facility. Call the number on the carrier's Delivery Notice and inform them you'd like to pick up your package in person.
To pick up your package from the carrier's local facility, you may need:
The Delivery Notice
Government ID (driver's license, passport) that matches the package name and address
Second ID with your name on it (credit card, social security card)
The carrier can release the package only to the person included on the shipping address.
In addition to this option, our carriers may offer additional delivery options, which may include electronic signature or estimated delivery time windows, learn more at USPS, FedEx Delivery Manager and UPS MyChoice.
Shipping Policies
Shopping in the U.S.
Items purchased online from Caiseed ship within the continental US, Alaska, Hawaii and Puerto Rico. No shipments can be made to P.O. Box addresses, United States territories, or addresses outside of the United States. You may not export any products purchased online from Caiseed.
Sales to U.S. territories
We are happy to ship your order to a friend or family member residing within the 50 United States if your billing address is within one of the following United States territories:
American Samoa
Armed Forces Africa
Armed Forces Americas
Armed Forces Canada
Armed Forces Europe
Armed Forces Middle East
Armed Forces Pacific
Guam
Northern Mariana Islands
Palau
U.S. Virgin Islands
Simply shop Caiseed.com with the payment method of your choice, and we'll ship the order to any address within the 50 United States.
We regret that we cannot ship orders placed in the U.S. to addresses outside the 50 states.
Shopping outside the U.S.
There are more than 30 caiseed.com stores in countries around the globe. If you would like to purchase Caiseed products from outside the U.S., please see our International Store Directory to find out if a store serves your country.
Sales to U.S. military personnel stationed abroad
Sorry, we cannot ship to an APO/FPO address.
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